Complaints
You can raise a concern about anything affecting you as a learner: course quality, staff conduct, fees, facilities, privacy, or discrimination. Raise it in person, by phone, or by email to admin@paratus.edu.au . Your enrolment continues throughout the process and you will not be disadvantaged for raising a concern.
Most issues are resolved informally. If not, lodge a formal written complaint and we’ll acknowledge it within 2 business days. An independent investigator will review the matter, both parties have the opportunity to present their position, and we aim to resolve as quickly as possible.
Appeals
If you disagree with a decision we’ve made — an assessment result, a credit transfer refusal, a disciplinary outcome — you can appeal. Grounds include procedural error, new evidence, incorrect application of policy, or bias. Lodge your appeal in writing to the CEO, stating the decision, your grounds, and your requested outcome. We acknowledge within 5 business days and aim to resolve as soon as possible.
If you remain unsatisfied after our internal process, you can request an independent external review or escalate to the relevant regulator. For training quality matters, contact ASQA on 1300 701 801 or www.asqa.gov.au/complaints . For HRWL-related matters, contact WorkSafe WA on 1300 307 877.
Paratus Training is a registered training organisation (RTO 45274) delivering nationally recognised High Risk Work Licence, safety, and operational training across WA. Our trainers are active industry practitioners, and every assessment is run to the standard set by WorkSafe WA and the relevant training package — not signed off as a formality.